Mobile Signal Boosters FAQ
Firstly those other sites are not official companies with no official UK business address. They are usually run by people from their bedrooms, shipping substandard kits straight from a Chinese factory to the customer.
We don't believe in selling cheap devices that often arrive defective or stop working after a few months. All our devices are made in our own factory with extremely high quality control standards. Not only that we pride ourselves on our exceptional aftercare service. Around 30% of our customers have come to us after trying a cheap booster and being very let down with the standards and service they receive. Keeping our customers happy is our number one goal which is why we are the UK's genuine number 1 mobile signal boosting company.
Unlike the devices that we offer, there are several products on the market that quite frankly do not live up to their promises. However, our Mobile Booster products set a world-class standard, having been engineered for consumers from the same technology implemented by the carriers. They work by capturing a signal with a high gain, external aerial antenna. The signal input is fed to the repeater, which in turn amplifies and rebroadcasts a strong and clear signal in your home/office or vehicle.
There are several factors that affect signal penetration into buildings including construction material (metal, concrete, wood), wall density, number of windows and building height. In addition to the physical construction of the building, poor signal can also be a result of your geographic location relative to the closest mobile mast. Many of our customers live in rural areas where low signal strength is common.
Most mobile phone users have experienced some sort of mobile signal problems during the course of their overall mobile phone usage. Lack of signal, dropped calls and poor call quality are all caused by weak signal strength and network congestion. If you experience any of these symptoms in your home/office, warehouse, facility or vehicle, a mobile repeater product can amplify the weak signal and provide full (4 or 5) bars of reception resulting in a strong, clear mobile signal.
The same applies if you experience weak or slow text messaging, 3G broadband, WAP or any other cellular function - a repeater kit can help you. For broadband data services, a cellular repeater will not only increase the coverage area, but it can improve data transfer speeds; unleashing the full potential of your mobile phone or 3G data card.
Please note that a Mobile Signal Booster CANNOT produce a signal in an area where there is absolutely NO reception. However a mobile repeater CAN amplify a VERY POOR signal in turn producing a VERY STRONG signal at the output. One way to be sure if a repeater will work for you is to see if you can locate an area somewhere inside your home or outside in the near vicinity where your cell phone picks up some amount of signal, even if is weak. Here, a mobile repeater product will amplify a very poor signal and produce a strong one at the output. If you have any questions or would like to discuss a solution, please feel free to contact us.
Yes, Mobile Repeater products are specifically designed for simple installation and can be used in both homes and businesses. Many consumers want to use their mobiles to replace an expensive landline phone, and many more need a stronger signal for their home office.
Absolutely. Most businesses invest a great deal of money in mobile service plans for the benefit of owners, employees and customers. In a business situation, more than anywhere, a mobile repeater solution is a necessity, not a luxury.
The most apparent benefit is improved mobile signal strength. Signal strength is best in the area where the repeater is mounted. For example, when a mobile repeater is installed, an area with an unreliable signal of just 1 or 2 bars can be turned into one with a full 4 bars of reception. In some cases, people who have no signal are able to create a cellular hotspot. This increase in cellular reception will result in clearer phone call quality and fewer dropped calls.
Mobile repeaters also improve the signal for broadband data services such as EVDO, HSDPA etc, which will increase the speed at which they work.
Most mobile carriers broadcast their networks on either of the 900 or 1800 Mhz frequency bands, or both. High-speed data networks or 3G service are broadcast on the 2100MHz band. Your repeater should match the same frequency as your mobile carrier in order to ensure compatibility.
Absolutely. There is no technical expertise required to install your mobile repeater kit. Each kit contains everything needed to improve the mobile coverage in your home/office and includes instructions that will guide you through the simple steps necessary to install your repeater.
All orders are shipped via DHL express and are normally delivered within 1-4 business days. Your order will be dispatched from our warehouse and you will be forwarded tracking information for the order after it is dispatched.
Yes, we offer you a 15-day money back guarantee. You may return the signal booster for a full refund within 15 days of receipt. Returns must be sent to our UK location for processing.
Returned merchandise must include all original components, literature, warranties, and packaging in the same condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any postage and handling charges. Returns not meeting these conditions will be subject to a repackaging fee of 20% of the price paid for the product (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis. If an order has been dispatched, it is the purchasers responsibility to accept the delivery and return the order per this return policy. Orders that are refused at the designated delivery address may incur a 20% repackaging fee.
Essentially, this boils down to the issue of licensing. Ofcom states that a licence is required to operate a product broadcasting in a mobile carriers radio spectrum. The reason for this is to avoid interference in the providers networks. However, as can be seen in Sec 1.2 in the link below, taken directly from the Ofcom website, our products are exempt from such licensing requirements, as they do not cause any such network interference.
Indeed, many of our customers are referred to us directly from the network providers themselves, reflecting our trusted position within this industry for providing both high service and product quality.